Right of withdrawal


Right of withdrawal

1 Cancellation policy

The customer as a consumer has the right to revoke this contract within fourteen days without giving reasons. The period begins on the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the (last in the case of partial delivery) goods.

In order to exercise the right of withdrawal, the customer must inform the seller (Superseven GmbH, Stöckenhoop 27 B, 21465 Wentorf b. Hamburg, Tel.Nr.: +49 (0) 40 605 906 444, E-Mail: ...) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about his decision to withdraw from this contract. For this purpose, the customer may use the enclosed sample revocation form, which, however, is not mandatory.

To comply with the withdrawal period, it is sufficient that the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2 Consequences of the revocation

If the Customer revokes this contract, the Seller shall reimburse the Customer for all payments received from the Customer, including delivery costs (with the exception of additional costs resulting from the fact that the Customer has chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which the notification of revocation of this contract is received by the Seller. For this repayment, the Seller shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no case shall the Customer be charged any fees due to this repayment. The Seller may refuse repayment until it has received the goods back or until the Customer has provided proof that it has returned the goods, whichever is the earlier.

The customer shall return or hand over the goods without undue delay and in any case no later than within fourteen days from the day on which he notifies the seller of the revocation of this contract. The deadline is met if the customer sends the goods before the expiry of the period of fourteen days. The customer shall bear the costs of returning the goods.

The customer must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the quality, characteristics and functioning of the goods.

- End of the cancellation policy -

3 Exclusion of the right of revocation

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

4 Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).


Superseven GmbH
Stöckenhoop 27 B
21465 Wentorf b. Hamburg

or by e-mail to: ...


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).

Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Registered e-mail address of consumer(s) Customer number of consumer(s)
Signature of consumer(s) (only in case of communication on paper)


(*) Delete where not applicable.